Data Privacy Policy
We value your privacy at PlainQuarryPanel
Data We Gather
When you reach out to us for corporate floral arrangements or gift services, we collect information you provide voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
PlainQuarryPanel respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal data seriously and deploy suitable technical and organizational measures to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during transit between your browser and our systems.
Limited Access
Only authorized staff who need the data to provide services are granted access to customer information.
Although we employ strong security measures, no method of transmitting data over the internet is completely secure. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after the last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie preferences via your browser settings. However, turning off certain cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only PlainQuarryPanel and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
PlainQuarryPanel Privacy Team
Buckingham Palace Road, London
London, United Kingdom SW1A 1AA
Electronic mail: [email protected]
Telephone: +44 20 7920 1234
For privacy-related inquiries, include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy inquiries within about a week.